Students, Faculty, IT Staff: What We Have Here…

… is a failure to communicate.

Ars Technica reports (and links to) results from a survey about technology in higher education given by computer vendor CDW to college students, faculty, and IT staff.

The survey is somewhat crude, but what it reveals is surprising — primarily because so little has changed in this area in 20 years while technology and society have changed to much. Students want more personal attention (online office hours via chat?), faculty feel under-supported, access is seen as spotty (by everyone except IT staff), and technological literacy is seen as important by employers, but not by educators.

The report in Ars is largely old-hat also, dismissing such approaches as videoconferencing and wikis as “a bit silly” in the higher education context, which shows a remarkably conservative attitude about just what a college education is.

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